Patient Bill of Rights
NewLeaf Recovery Services is committed to protecting your patient rights and healthcare privacy when we begin serving the Lansing, Michigan community. This Patient Bill of Rights establishes comprehensive healthcare privacy protections and patient rights for outpatient recovery services, covering HIPAA compliance, 42 CFR Part 2 protections for substance use treatment, patient access rights, non-discrimination policies, and complaint procedures.
Effective Date: This document will become effective upon the opening of NewLeaf Recovery Services.
Document Version: 1.0
If you or a loved one is in crisis, call 988 or text 988 — the Suicide & Crisis Lifeline.
For questions about our upcoming services, contact us at 517-908-0162 .
Purpose & Scope
This Patient Bill of Rights outlines your fundamental healthcare rights and our commitment to protecting your privacy and dignity during treatment. When NewLeaf Recovery Services opens, we will provide confidential, judgment-free outpatient recovery services including medication-assisted treatment and counseling for substance use disorders.
This document applies to all patients receiving services at our Lansing facility and covers:
Our mission centers on helping people achieve healing, growth, and new beginnings through compassionate, evidence-based care that respects your individual needs and circumstances.
1. Your rights regarding healthcare decisions and treatment choices
2. Privacy protections under HIPAA and 42 CFR Part 2
3. Access to your medical records and health information
4. Non-discrimination policies and respectful care standards
5. Complaint and grievance procedures
Information Covered by These Protections
Your healthcare information receives comprehensive protection under federal and state privacy laws. When you receive services from NewLeaf Recovery Services, the following information will be protected:
Special protections apply to substance use treatment records under federal regulations. These records cannot be disclosed without your written consent except in very limited circumstances defined by law.
We maintain strict confidentiality standards that exceed minimum legal requirements, ensuring your privacy is protected throughout your recovery journey.
1. Medical Records: All treatment notes, assessments, diagnoses, and care plans
2. Substance Use Treatment Records: Information protected under 42 CFR Part 2, including medication-assisted treatment details
3. Personal Information: Contact details, insurance information, and demographic data
4. Communication Records: Phone calls, messages, and correspondence related to your care
How We Use & Share Your Healthcare Information
NewLeaf Recovery Services will use and share your healthcare information only as permitted by law and with your consent. Our information practices include:
We will obtain your written authorization before sharing information for purposes not covered by these standard uses. You have the right to request restrictions on how we use or share your information, though we are not required to agree to all requested restrictions.
All services will be protected under HIPAA and 42 CFR Part 2, providing you with the strongest available privacy protections for substance use treatment.
1. Treatment: Sharing information among your care team to coordinate services
2. Payment: Processing insurance claims and billing for services rendered
3. Healthcare Operations: Quality improvement, staff training, and regulatory compliance
4. Required Disclosures: Reporting as mandated by Michigan and federal law
Your Patient Rights & Healthcare Choices
As a patient at NewLeaf Recovery Services, you will have comprehensive rights regarding your healthcare and treatment decisions:
You have the right to refuse treatment, request a second opinion, and change providers. We respect your autonomy in making healthcare decisions and will support your choices while providing professional guidance.
Our commitment extends to serving patients from Lansing, Haslett, Okemos, Holt, East Lansing, DeWitt, Grand Ledge, Charlotte, and St. Johns with equal respect and care quality.
1. Right to Respectful Care: Receive treatment with dignity, regardless of background or circumstances
2. Right to Information: Understand your diagnosis, treatment options, and potential risks or benefits
3. Right to Participate: Make informed decisions about your care and treatment plan
4. Right to Access Records: Request copies of your medical records and treatment information
5. Right to Privacy: Have your healthcare information kept confidential
6. Right to Voice Concerns: File complaints or grievances about your care
Limits & Exceptions (Law / safety)
Legal Limits & Safety Exceptions
While we maintain strict confidentiality standards, certain situations may require disclosure of your healthcare information without your consent, as mandated by Michigan and federal law:
These exceptions are limited and strictly regulated under Michigan Mental Health Code and federal privacy regulations. We will make every effort to inform you when such disclosures occur, unless prohibited by law or when doing so would compromise safety.
Our clinical team is trained to balance your privacy rights with legal obligations and safety requirements, always prioritizing your wellbeing and recovery.
1. Imminent Danger: Threats of harm to yourself or others
2. Child or Elder Abuse: Suspected abuse or neglect of vulnerable populations
3. Court Orders: Valid legal proceedings requiring disclosure
4. Public Health: Communicable disease reporting as required by law
5. Medical Emergencies: Life-threatening situations requiring immediate intervention
Questions About Your Patient Rights
If you have questions about this Patient Bill of Rights or need clarification about your healthcare privacy protections, contact NewLeaf Recovery Services at 517-908-0162 .
For complaints about potential violations of your patient rights, you may also contact the Michigan Department of Health and Human Services or file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.
Updates to This Patient Bill of Rights
NewLeaf Recovery Services reserves the right to update this Patient Bill of Rights to reflect changes in law, regulations, or our practices. Any material changes will be communicated to patients through:
The effective date at the top of this document indicates when the current version became active. We encourage you to review this document periodically and ask questions about any changes that affect your care.
Your continued receipt of services constitutes acceptance of any updates to this Patient Bill of Rights, though your fundamental privacy rights remain protected under applicable law.
1. Posted notices in our facility
2. Updates to our website
3. Direct notification for significant policy changes
4. Revised documents provided at your next appointment
Frequently Asked Questions
Substance use treatment records receive special protection under 42 CFR Part 2, which provides stricter confidentiality standards than general healthcare information. These records cannot be disclosed without your written consent except in very limited emergency or legal circumstances.
Yes, you have the right to request and receive copies of your medical records. We will provide access within the timeframes required by Michigan law, typically within 30 days of your request.
You can file complaints directly with NewLeaf Recovery Services, the Michigan Department of Health and Human Services, or the U.S. Department of Health and Human Services Office for Civil Rights. We encourage you to speak with our staff first to resolve concerns quickly.
We accept Medicaid and self-pay. Additional insurance plans are being added through credentialing. Contact us for current coverage information when we open.
Telehealth services may be available. Contact NewLeaf Recovery Services for current availability when we begin operations.
You have the right to participate in all treatment decisions and can request changes to your care plan. Our clinical team will work with you to modify treatment approaches based on your needs and preferences while maintaining clinical safety standards.
Q. When will I receive my Good Faith Estimate?
Substance use treatment records receive special protection under 42 CFR Part 2, which provides stricter confidentiality standards than general healthcare information. These records cannot be disclosed without your written consent except in very limited emergency or legal circumstances.
Q. Can I access my medical records?
Yes, you have the right to request and receive copies of your medical records. We will provide access within the timeframes required by Michigan law, typically within 30 days of your request.
Q. How do I file a complaint about my care?
You can file complaints directly with NewLeaf Recovery Services, the Michigan Department of Health and Human Services, or the U.S. Department of Health and Human Services Office for Civil Rights. We encourage you to speak with our staff first to resolve concerns quickly.
Q. What insurance and payment options will be available?
We accept Medicaid and self-pay. Additional insurance plans are being added through credentialing. Contact us for current coverage information when we open.
Q. Will telehealth services be available?
Telehealth services may be available. Contact NewLeaf Recovery Services for current availability when we begin operations.
Q. What happens if I want to change my treatment plan?
You have the right to participate in all treatment decisions and can request changes to your care plan. Our clinical team will work with you to modify treatment approaches based on your needs and preferences while maintaining clinical safety standards.