Terms of Use
NewLeaf Recovery Services Terms of Use document governing website usage and service interactions for outpatient recovery services in Lansing, Michigan. This legal framework establishes comprehensive protocols for data handling, user rights, and service delivery under applicable Michigan healthcare regulations.
Effective Date: July 1, 2026
Document Version: 1.0
These terms will apply to all interactions with NewLeaf Recovery Services website, services, and communications. By accessing our website or engaging with our upcoming services, you acknowledge and agree to these terms of use. These terms govern your use of our website and establish the legal framework for our future service delivery when we begin operations.
If you or a loved one is in crisis, call 988 or text 988 — the Suicide & Crisis Lifeline.
For questions about our upcoming services:
517-908-0162
Purpose & Scope
NewLeaf Recovery Services' Terms of Use will establish the legal framework governing your relationship with our upcoming outpatient recovery services in Lansing, Michigan, defining acceptable website use, information handling protocols, and service delivery standards for our judgment-free, confidential care.
The scope of these terms includes:
These terms will apply to all visitors, prospective patients, and service users within our Greater Lansing service area, including Haslett, Okemos, Holt, East Lansing, DeWitt, Grand Ledge, Charlotte, and St. Johns.
We're committed to providing confidential, judgment-free care with easy access from across Greater Lansing — right by the bus, across from the CATA transit center.
1. Website usage and digital interactions
2. Information collection and processing protocols
3. Service delivery frameworks for outpatient recovery care
4. Communication standards and preferences
5. Legal compliance requirements under Michigan healthcare law
Information Covered
NewLeaf Recovery Services will collect and process various types of information to deliver quality outpatient recovery services and maintain compliance with healthcare regulations. All information handling will follow HIPAA and 42 CFR Part 2 confidentiality protections.
Categories of information we may collect include:
Protected health information will receive the highest level of confidentiality protection under federal healthcare privacy laws. We will maintain strict protocols for information security, access controls, and data retention in accordance with regulatory requirements including HIPAA and 42 CFR Part 2 confidentiality regulations .
Website visitors may browse our informational content without providing personal information. Service inquiries and treatment will require appropriate information collection to ensure safe, effective care delivery. All data collection practices will be transparent, with clear consent processes and patient rights explanations provided at the time of service enrollment.
Information sharing will be limited to authorized purposes including treatment coordination, payment processing, and healthcare operations as permitted by law. Patients will have rights to access, amend, and request restrictions on their protected health information in accordance with federal privacy regulations.
1. Contact information for service inquiries and appointment scheduling
2. Healthcare information necessary for treatment planning and delivery
3. Insurance and payment information for billing and coverage verification
4. Website usage data to improve user experience and accessibility
5. Communication preferences for appointment reminders and service updates
6. Emergency contact information for safety and continuity of care
7. Medical history and current medications for safe treatment coordination
8. Treatment progress documentation as required by clinical standards
How We Use & Share Information
NewLeaf Recovery Services will use collected information exclusively for legitimate healthcare purposes, service delivery, and regulatory compliance. We will maintain strict confidentiality standards and share information only as permitted by law and necessary for your care.
Primary uses of your information will include:
Information sharing will occur only in specific circumstances:
We will never sell personal information or use it for marketing purposes without explicit consent. All information sharing will follow 42 CFR Part 2 substance use treatment confidentiality requirements , which provide enhanced protections beyond standard HIPAA privacy rules. According to HHS , substance use disorder treatment records require special handling and cannot be disclosed without specific written consent in most circumstances.
Treatment coordination with other providers Patient consent or medical necessity
Insurance claims and payment processing Treatment payment operations
Legal or safety requirements Court orders or imminent danger situations
Quality assurance and accreditation Healthcare operations and compliance
Research participation (if applicable) Voluntary consent with IRB approval
1. Treatment planning and clinical care coordination
2. Appointment scheduling and service delivery
3. Insurance verification and billing processes
4. Quality improvement and safety monitoring
5.Regulatory compliance and reporting requirements
6. Communication regarding your treatment progress and care needs
7. Coordination with family members or support persons with your written consent
8. Internal staff training and clinical supervision for quality assurance
Your Rights & Choices
Knowing when to seek professional help can make the difference between early intervention and a full-blown crisis. If you recognize multiple signs of opioid addiction in yourself or a loved one, don't wait for rock bottom to reach out.
Your fundamental rights will include:
As a patient or website user, you maintain important rights regarding your information and our services. NewLeaf Recovery Services respects these rights and will provide clear processes for exercising your choices about information use and service delivery.
Your fundamental rights will include:
Communication preferences and choices:
How to Exercise Your Rights:
To exercise these rights or discuss your choices, contact us using the information provided in this document. We will respond to rights requests promptly and maintain documentation of all privacy-related communications.
These rights operate within the framework of applicable healthcare laws including HIPAA and 42 CFR Part 2 and may have specific procedures or limitations as outlined in our Notice of Privacy Practices.
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Access to your healthcare records and treatment information
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Request corrections to inaccurate or incomplete information
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Restrict certain uses or disclosures of your information
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Receive communications through preferred methods and locations
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File complaints about information handling or service delivery
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Receive an accounting of disclosures of your protected health information
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Request confidential communications at alternative locations
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Revoke authorization for information use (except where action has already been taken)
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Opt out of non-essential communications at any time
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Choose preferred contact methods for appointments and reminders
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Request alternative communication formats for accessibility needs
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Designate authorized representatives for information access
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Contact NewLeaf Recovery Services at (517) 999-3463 to discuss your specific request
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Submit written requests for record access or corrections to our privacy officer
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Allow up to 30 days for processing of most rights requests
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Receive written confirmation of actions taken on your behalf
Limits & Exceptions (Law / safety)
Limits & Exceptions
While NewLeaf Recovery Services will maintain strong confidentiality protections, certain legal and safety circumstances may require information disclosure or service limitations. These exceptions exist to protect individual and public safety while maintaining compliance with applicable laws.
Legal disclosure requirements may include:
Service limitations and safety protocols:
Michigan healthcare law and federal regulations establish the framework for these exceptions. We will minimize disclosures to the extent required by law and notify patients when legally permissible.
Emergency situations may require immediate action without prior patient consent when necessary to prevent serious harm. We will document all exception-based disclosures and maintain records of legal compliance decisions.
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Court orders and valid legal subpoenas
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Mandatory reporting of suspected abuse or neglect
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Imminent threats to patient or public safety
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Communicable disease reporting to public health authorities
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Workers' compensation and disability determinations
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Child custody and adoption proceedings when ordered by the court
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Medical emergencies requiring coordination with emergency responders
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Quality assurance activities required by licensing bodies
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Medical emergencies requiring immediate intervention
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Situations requiring law enforcement involvement
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Capacity limitations during high-demand periods
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Geographic restrictions for certain service delivery methods
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Weather-related closures or service modifications
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Equipment failures affecting telehealth capabilities
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Staffing limitations due to illness or training requirements
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Regulatory compliance requirements that may temporarily limit services
How To Contact Us About This Document
For questions, concerns, or requests related to these Terms of Use, contact NewLeaf Recovery Services directly. We respond promptly to all inquiries about our policies, procedures, and legal compliance framework.
Contact Information: Phone: 517-908-0162
Business Name: NewLeaf Recovery Services
Service Area: Lansing, Michigan and surrounding communities
We maintain detailed records of all policy-related communications and provide written responses to formal requests when appropriate.
Changes To This Document
NewLeaf Recovery Services may update these Terms of Use periodically to reflect changes in our services, legal requirements, or operational procedures. We maintain version control and provide appropriate notice of material changes to ensure continued transparency and compliance.
Complete update notification process:
Continued use of our website or services after the effective date of changes constitutes acceptance of updated terms. We encourage periodic review of this document to stay informed about current policies and procedures.
For questions about specific changes or their impact on your rights and responsibilities, contact us using the information provided above. We provide clarification and guidance about policy updates upon request, including plain-language explanations of legal terminology.
This document represents our current terms and supersedes all previous versions as of the effective date listed above. Version history and change logs are maintained for regulatory compliance and available for review during business hours.
1. Material changes receive 30-day advance notice through primary communication channels (email, website banner, and direct mail when applicable)
2. Minor updates receive 7-day notice through website posting
3. Updated effective dates clearly marked on revised documents with version numbering
4. Previous versions archived for reference and compliance documentation with access available upon request
5. Significant policy changes require renewed acknowledgment through secure patient portal or written confirmation
6. Emergency updates (regulatory compliance or safety) implemented immediately with retroactive notice within 24 hours
7. Annual comprehensive review conducted each January with stakeholder input opportunities
Frequently Asked Questions
These Terms of Use become effective July 1, 2026, coinciding with the launch of NewLeaf Recovery Services. The terms apply to all website interactions and service engagements from that date forward.
These terms cover all NewLeaf Recovery Services offerings, including outpatient recovery services, website usage, and patient communications. We accept Medicaid and self-pay, with additional insurance plans being added through credentialing.
All services are protected under HIPAA and 42 CFR Part 2 confidentiality requirements. We maintain strict protocols for information security, access controls, and disclosure limitations specific to substance use treatment.
Yes, you have the right to access your healthcare records and treatment information. Contact us to request records access or discuss the process for obtaining copies of your information.
If you cannot agree to these terms, you may choose not to use our website or services. For specific concerns about particular provisions, contact us to discuss your questions and explore available options.
Telehealth services may be available. Contact NewLeaf Recovery Services for current availability and eligibility requirements for remote service delivery options.
Contact us directly using the information provided in this document to file complaints or concerns about information handling. We investigate all complaints promptly and provide written responses when appropriate.
For additional questions about our upcoming services: 517-908-0162
If you or a loved one is in crisis, call 988 or text 988 — the Suicide & Crisis Lifeline.
Q. When do these Terms of Use take effect?
These Terms of Use become effective July 1, 2026, coinciding with the launch of NewLeaf Recovery Services. The terms apply to all website interactions and service engagements from that date forward.
Q. What services are covered under these terms?
These terms cover all NewLeaf Recovery Services offerings, including outpatient recovery services, website usage, and patient communications. We accept Medicaid and self-pay, with additional insurance plans being added through credentialing.
Q. How is my healthcare information protected?
All services are protected under HIPAA and 42 CFR Part 2 confidentiality requirements. We maintain strict protocols for information security, access controls, and disclosure limitations specific to substance use treatment.
Q. Can I access my healthcare records?
Yes, you have the right to access your healthcare records and treatment information. Contact us to request records access or discuss the process for obtaining copies of your information.
Q. What happens if I disagree with these terms?
If you cannot agree to these terms, you may choose not to use our website or services. For specific concerns about particular provisions, contact us to discuss your questions and explore available options.
Q. Are telehealth services available?
Telehealth services may be available. Contact NewLeaf Recovery Services for current availability and eligibility requirements for remote service delivery options.
Q. How do I file a complaint about information handling?
Contact us directly using the information provided in this document to file complaints or concerns about information handling. We investigate all complaints promptly and provide written responses when appropriate.